Skip to main content

Discount Code Troubleshooting

Updated

This article answers common questions about USTA Coaching discount codes and vendor benefits, including how to access, use, and troubleshoot your codes, as well as membership eligibility and support resources.

Click a question below to jump to the answer.

 

Where do I find my discount codes? 

I didn't receive my discount code email. What should I do?

Do discount codes expire? 

My discount code isn't working. What's wrong? 

Is there a minimum purchase amount required for discount codes?

Can I use multiple discount codes together? 

What happens to my discounts if I downgrade my membership?

Where can I see all participating vendors?

Where do I enter my Babolat discount code?

Where do I enter my Head discount code?

I am having issues with my discount code. Who do I contact? 

How do I report a vendor problem? 

 

 

Discount Codes

 

Where do I find my discount codes? 

  • All active discount codes in your account Benefits tab. You can copy codes directly from there and apply them when checking out of your shopping cart at one of our partner vendors. 

 

 

I didn't receive my discount code email. What should I do?

  • If you didn't receive your code (check spam), log into your account and check the Benefits tab. For help, chat with an agent or email your details and reason to coachcare@usta.com or reply to the Coach Net email.

 

 

Do discount codes expire? 

  • Yes, Wilson codes expire 12 months from membership activation. Gear discount expiration dates vary by vendor and will be clearly stated in your Benefits tab.

 

 

My discount code isn't working. What's wrong? 

  • Please verify that you're using the correct vendor website, the code hasn't expired, and you're purchasing eligible items. If you're seeing a specific error message, contact Coach Care support for further assistance. 

 

 

Is there a minimum purchase amount required for discount codes?

  • There is no minimum purchase amount required to use your discount codes for Wilson, Head, or Babolat. However, to use the Babolat discount, you must purchase a specific combination of items that corresponds with your current Coaching package tier (see more details below). To take advantage of the free shipping, you must make a minimum purchase of $50.

 

 

Can I use multiple discount codes together? 

  • No, only one USTA Coaching discount code can be used per transaction. Discount codes cannot be combined with other promotions unless specifically stated by the vendor.

 

 

What happens to my discounts if I downgrade my membership?

  • Active discount codes remain valid until their expiration date even if you downgrade. However, you won't receive new codes if you no longer meet eligibility requirements.

 

 

Where can I see all participating vendors?

  • The complete list of participating vendors is available in your Benefits tab and will be updated as new partnerships are added.

 

 

Where do I enter my Babolat discount code?

  • First create an account or log in to an existing account on Babolat.com. After you have selected your items, proceed to check out and enter the discount code in the "Do you have a promo code?" box to apply the discount. Lastly, enter the shipping information and payment method to complete the purchase. 
    • If something is out of stock, the package cannot be completed.

    • The discount is only activated when the correct combination of products are added to the cart. 

       

      • Babolat USTA Coach Package 1 (20% OFF)
        *discount shown in cart
        • 1 adult tennis racquet
        • 1 tennis bag
        • 2 sets of strings
        • 1 pair of adult tennis shoes
      • Babolat USTA Coach Package 2 (30% OFF)
        *discount shown in cart
        • 2 adult tennis racquet
        • 1 tennis bag
        • 2 sets of strings
        • 1 pair of adult tennis shoes
      • Babolat USTA Coach Package 3 (50% OFF)
        *discount shown in cart
        • 2 adult tennis racquet
        • 1 tennis bag
        • 6 sets of strings

        • 1 pair of adult tennis shoes

           

  • If you have any issues applying the discount on the Babolat website, please reach out to Babolat directly at:

 

 

Where do I enter my Head discount code?

  • Log in to Head.com and set up an account or continue as a guest. Shop for the products you wish to purchase. Enter the shipping address and add a payment method. Add the discount code, click apply, and complete the purchase.  
  • If you have any issues applying the discount on the Head.com website, please reach out to Head directly at 1-800-289-7366 or askus@us.head.com. 

 

 

I am having issues with my discount code. Who do I contact? 

  • Contact our support team. For chat, ask for an agent. For email, send your details and reason to coachcare@usta.com or reply to the Coach Net email  or by calling +1-833-380-6332.

 

 

How do I report a vendor problem? 

  • Please report vendor-related issues to our support team. For chat, ask for an agent. For email, send your details and reason to coachcare@usta.com or reply to the Coach Net email  or by calling +1-833-380-6332. We'll work with our vendor partners to resolve any issues you may have. 

Related articles